Shopping at Spencer Collection
It's easy to shop with us - the choice is yours. You have the option to place your order via our web site, over the telephone or by post, you can choose the method that suits you best.
We have tried to make our web site as user friendly as possible to ensure that you can select the products you want quickly and easily. And with one of the best collections of stylish products for the home and garden we hope you fully enjoy your shopping experience.
On-Line Shopping
Ordering on the Spencer Collection web site couldn't be easier. Simply add the items you require to your on-line shopping basket by clicking the link under the product detail. You can view items already added to the basket by simply clicking on the view basket link. Basket Quantities can be changed or deleted at any time. When you've got everything you need continue to the checkout for payment processing.
To process your order click the 'checkout' link in the basket. If you are a new customer follow the links in the checkout section to fill in your details. Once you are happy with your order and delivery details, you can fill in the payment section and confirm your order. You will be asked to agree to our terms and conditions (see Terms and Conditions Page). Once processed an e-mail message will be sent by our server to confirm that we have received your order.
At the checkout you can either opt to pay on-line by credit or debit card or alternatively you can select to pay by cheque if you prefer. Payment on line with the Spencer Collection is safe and secure. We accept all major credit & debit cards.
On completion of your on-line payment or selection of the 'by cheque' option you will be given a confirmation order number. Please make a note of this order number for any queries about your order. For cheque payments, please write this number on the back of your cheque along with your address and send it to us at the address below.
Card payments will be processed and cleared before we despatch your goods and a receipt for your goods will be enclosed with the order.
Please note: If the goods are being sent to a different address i.e. for a present the receipt will be sent to the cardholders name and address.
Telephone Orders
Spencer Collection order lines are open from Monday - Friday from 9am to 5pm and again you can choose to pay by credit or debit card or cheque. All our advisors have excellent product knowledge so we can answer any query you have before ordering and help you to choose the right product.
Orders by Post
If you prefer you can send us a cheque. The easiest way is to place your order on-line, selecting the cheque option at the checkout. You will be given an order number that we ask you to write on the back of your cheque along with your address, prior to sending to us. This will enable us to quickly match your payment to your order.
Alternatively, you can download our PDF Order Form (Click this Link) and fill out all the relevant details or simply send us a letter with the items you would like to order and include your cheque for the appropriate amount. Please remember to add the postage & packaging charge to your order value.
Spencer Collection is a trading name of Garden Outlines Ltd. So please make your cheque payable to Garden Outlines Ltd and send it to:
Spencer Collection / Garden Outlines Ltd
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