contact us

We greatly value your custom, and our secure on-line shopping site has been designed to give you a simple and pleasurable shopping experience. If however you require further assistance please feel free to contact us with any enquiries you may have regarding your order, our products and services or anything else you wish to discuss.

In addition to answering your enquiries we welcome your feedback.  Whether it be a suggestion on how we can improve the Spencer Collection Website, or additions you would like to see to our home and garden range.  Likewise if you require guidance in the best products for your project you can be directed to a member of our garden design team.

A member of the Spencer Collection customer service team can be contacted by any of the following options.

by e-mail

customerenq1@spencercollection.co.uk

The SpencerCollection is a web based company so most of our correspondence is via e-mail. This method is the most efficient way to contact us and we endeavour to respond to your queries within 24 hours.

by  phone

A member of our customer service team will be on hand to answer your queries Monday – Friday  9am to 5pm.

If our lines are busy please leave your name and number and you will be called back by our next available advisor.

by post

If you would like to write to us you can do so to the address given below.  Alternatively if you would like to place your orders by post you can.  Please make your cheques payable to Garden Outlines Ltd. And don’t forget to add the goods postage charge to your order value.  Please state clearly, the product item code, quantity and description of every item.

Spencer Collection

by visit

We do not have a showroom and the address given above is our registered office only with our warehouse being in a different location.  If you wish to see a particular product before you purchase it we can normally arrange for a viewing.  Please call well in advance so we can confirm that we have the product(s) in stock and to give you the warehouse address.